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The Boat Shed Bakery logo

PRIVACY POLICY

The Boat Shed Bakery is operated by THE BOAT SHED BAKERY GROUP LIMITED. We are committed to protecting your personal information and handling it responsibly in accordance with the New Zealand Privacy Act 2020.
 

Last updated: June 2026

 

1. WHO ARE WE
 

The Boat Shed Bakery is a grab-and-go artisan bakery based at Queenstown Marina, Queenstown. We operate an online presence and offer online ordering through our website.
 

If you have any questions about how we handle your personal information, you can contact us at:
 

  • Email: info@boatshedbakeryqt.co.nz

  • Phone: 03 441 4658

  • Address: Shed 1 and 2, 3 Sugar Lane, Queenstown Marina, Queenstown, New Zealand

 

2. WHAT INFORMATION WE COLLECT
 

We may collect the following types of personal information:
 

  • Name and contact details (email address, phone number)

  • Order information, including items purchased, order history, and payment details

  • Email marketing preferences and subscription status

  • Communications you send us via contact forms or email

  • Website usage data collected via cookies and analytics tools (see Section 6)

 

3. HOW WE COLLECT YOUR INFORMATION
 

We collect personal information in the following ways:
 

  • When you place an order online

  • When you sign up to our email list or subscribe to our newsletter

  • When you contact us directly via email, phone, or a website contact form

  • Automatically through cookies and analytics tools when you visit our website

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4. HOW WE USE YOUR INFORMATION
 

We use your personal information to:
 

  • Process and fulfil your orders

  • Communicate with you about your order, including confirmations and updates

  • Send you marketing emails and promotional content, where you have opted in

  • Respond to enquiries and customer service requests

  • Improve our website and services

  • Meet our legal and regulatory obligations


We will only use your information for the purposes for which it was collected, or where otherwise permitted by law.

 

5. EMAIL MARKETING
 

If you have subscribed to our email list, we may send you updates about new products, seasonal offerings, events, and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
 

We will not send you marketing emails without your consent.

 

6. COOKIES AND ANALYTICS
 

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This may include tools such as Google Analytics.
 

Cookies may collect information such as:
 

  • Pages visited and time spent on the site

  • Browser type and device information

  • General geographic location (country or city level)
     

You can manage or disable cookies through your browser settings, though some features of the site may not function correctly if cookies are disabled.

 

7. SHARING YOUR INFORMATION
 

We do not sell your personal information. We may share it with trusted third parties only where necessary, including:
 

  • Payment processors, to complete transactions securely

  • Email marketing platforms, to manage our subscriber list and send communications

  • Website analytics providers, to help us understand site usage

  • Service providers who assist us in operating our business, under confidentiality agreements

  • Our affiliated businesses and hospitality partners within The Boat Shed group, where relevant to your experience or where you have indicated interest in their offerings


We may also disclose information where required by law or to protect the rights, property, or safety of our business or others.

 

8. STORAGE AND SECURITY
 

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Your information may be stored or processed by third-party service providers located outside New Zealand. Where this occurs, we take steps to ensure those providers meet appropriate privacy standards.
 

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

 

9. YOUR RIGHTS
 

Under the New Zealand Privacy Act 2020, you have the right to:
 

  • Request access to the personal information we hold about you

  • Ask us to correct any information that is inaccurate or out of date

  • Request that we delete your information, where we are not required to retain it

  • Withdraw consent to marketing communications at any time
     

To exercise any of these rights, please contact us at info@boatshedbakeryqt.co.nz. We will respond to your request within a reasonable timeframe.

 

10. RETENTION OF INFORMATION
 

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are kept in accordance with our standard business and tax record obligations.

 

11. CHANGES TO THIS POLICY
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

 

12. CONTACT AND COMPLAINTS
 

If you have any questions or concerns about how we handle your personal information, please contact us:
 

 

If you are not satisfied with our response, you have the right to make a complaint to the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz.

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